RESUME
2012 - Present
SURVEY ANALYTICS MANAGER, SPLUNK
July 2021 - Present
Conducted analysis, reporting and presentations for 6 statistically significant surveys using Qualtrics, Culture Amp, Tableau and Excel to inform strategic decisions in relation to the overall employee experience. Surveys and response rates are as follows:
Semiannual Employee Engagement Survey: ~7,000 responses
Pandemic Wellness Survey: ~5,200 responses
Internal Communications Survey: ~1,300 responses
Internal IT Survey for Workday Usage: ~1100 responses
Internal Salesforce Survey: ~333 responses
Employee Value Proposition Pilot Survey: ~111 responses
Designed, reviewed, and revised 5 internal surveys to improve the data and feedback collection process to drive change towards the employee lifecycle strategy.
Drafted and proposed 2 policies to implement strategic initiatives in relation to the overall survey governance and analysis process, and the employee experience company-wide.
SENIOR PROGRAM MANAGER OF DATA & EVALUATION, SAFE & SOUND
October 2019 - June 2021
Planned, designed, and implemented the first tri-language, 25-question client survey that the organization has had in over a decade using SurveyMonkey, text and paper methods within 4 months of 6-month target launch date with limited budget and resources to gather feedback from previous and current clients in relation to overall center performance.
Managed the transition from Efforts to Outcomes (ETO) database to Birdseye, a custom Salesforce database, for the entire organization with a restrictive budget and resources within 6 months to improve the client evaluation and data collection process.
Managed a team of 2 data managers for the department by holding weekly 1:1 and team meetings to discuss current and future projects, yearly budget plans, task management in Trello, and annual and mid-year performance evaluations.
Created and revised survey questions and analyzed results in collaboration with HR for annual staff survey by using ATLAS.ti and Tableau to present results to staff and leadership.
Facilitated a 2-day evaluation retreat using a logic model process to create a plan towards redesigning/revising programs and services offered to clients to better meet their needs.
Designed and implemented a monthly report for program metrics, as well as an organizational dashboard using Tableau for leadership and key stakeholders.
Redesigned and updated assessments for the community education department to help them gather strong feedback from the educators and facilitators who participate in their training programs.
CONSULTANT FOR DATA ANALYTICS, STRATEGY CONSULTING TEAM, LLC.
July 2019 - October 2019
Provided data analytics and visualizations on projects for two departments within the federal government: National Nuclear Security Administration, (NNSA) and Administration for Children and Families.
Used Tableau and Excel to clean data and provide visualizations, as well as detailed PowerPoint presentations to showcase and explain results as requested by clients.
IMPLEMENTATION ASSOCIATE, COMMUNITYCONNECT LABS
April 2019 - June 2019
Configured API survey software solutions to satisfy client-specific business processes, rules and other functional requirements, while collaborating with internal and client engineering teams on business requirements for system and data integration.
Tested a fully configured application in coordination with internal QA team to ensure the solution produced expected results.
Managed multiple accounts, deadlines and milestones, as well as tracked and communicated client issues and proactively troubleshooted and resolved problems using Wrike.
Provided knowledge transfer throughout the project lifecycle and delivered formal training (webinars and in-person) to client project team members and/or end users.
Built custom demos of the product to showcase features that meet client needs and configured the system for client demos with quick turnaround time.
SENIOR ANALYST, LMI
September 2017 - April 2019
Project lead on LRI supported project, “Crafting Success for Underrepresented Engineers and Scientists,” with the University of Virginia’s Office of Diversity and Engagement within the School of Engineering and Applied Science. Research focused on recognizing causes contributing to disparities in the academic success of STEM students from varying racial and ethnic backgrounds at UVA. Managed UVA’s research objectives, handled monthly project meetings and status reports, current and future funding processes, shared progress with senior leadership, and managed project completion, milestones and deliverables.
Lead the development of 2 internal service line SharePoint sites. Consulted with service line leads, as well as conducted focus groups with team members, to gather consensus on the design and community of practice for both sites. Designated roles and responsibilities to teammates in order to complete sites.
Project lead for the development of a standardized qualitative analysis capability that will be used to internally train staff, and towards current and future projects. Conducted interviews and focus groups with senior and director level internal staff to gather information on how this capability could be used.
Project manager for an IR&D project dealing with the limitations and issues surrounding electronic health records (EHR) and interoperability. Created 2 logic models for the project, as well as interview questions focusing on practice and policy issues of EHR interoperability. Conducted 9 out of 12 qualitative interviews of participants with policy and technical backgrounds. Conducted themed analysis and transcription using ATLAS.ti. Managed project timeline and milestones for project completion in January 2019.
Implemented and analyzed the biannual Acquisition Workforce Competency Survey for the Federal Acquisition Institute (FAI) which is under the General Services Administration (GSA). Analyzed over 35,000 survey responses, as well as designed and produced individual interactive workbooks for 23 government agencies using Excel. Collaborated in writing a published descriptive statistical report detailing the results of the survey. Also provided project, organizational, and strategic planning and support.
EDUCATION PROJECT SPECIALIST, SAYLOR ACADEMY
September 2016 - April 2019
Uploaded course content and assessments for several online courses using open education resources (OER) to online learning management system, Moodle, and using HTML and CSS.
Conducted research for curriculum development materials for online courses.
SOCIOLOGY CONSULTANT (CONTRACT), HAWKES LEARNING
January 2018 - May 2018
Analyzed course materials offered through OpenStax to develop specific questions based off the objectives in each unit for the beta release of the first-ever Hawkes Learning Sociology title, Introduction to Sociology.
Used multiple-choice format to develop variable-based questions and use explain error, solution and hint feedback methods to aid student's understanding of online course.
GRADUATE STUDENT & TEACHING ASSISTANT, THE GEORGE WASHINGTON UNIVERSITY
August 2015 - August 2017
Graduate Student Assistant: 06/2016 - 08/2017
Conducted graduate admission tours for Office of Graduate Student Enrollment Management 3 times a week. Completed administrative tasks in regards to reports, filing, answering phones, assisting visitors in the office and emails, as well as compiling brochures and portfolios for campus events. Used Salesforce to review applications and upload documents for prospective students.
Graduate Research And Teaching Assistant: 08/2015 – 06/2016
Assisted in teaching an undergraduate course titled Sociology of Education in the Department of Sociology. Lead 5 lectures throughout the semester to 30 students twice a week on sociological theory in relation to education. Evaluated presentations in course with Dr. Daemon Alexander. Graded research papers using Blackboard and held office hours twice a week to provide feedback to students on assignments.
EXECUTIVE ASSISTANT, INSTRUCTIONAL TECHNOLOGY COUNCIL
August 2015 - August 2016
Assisted the director in office support tasks such as processing mail, deliveries, scheduling meetings and provided support to the board and respective committees within the organization.
Produced weekly webinar sessions via Blackboard Collaborate and selected speakers in collaboration with a board member.
Created weekly newsletters and distributed them through MailChimp, handled social media accounts such as Twitter and Facebook, and facilitated polls through Survey Monkey.
Managed financial accounts through QuickBooks, implemented registration for quarterly events and annual membership of eLearning educators in an Microsoft Access database.
YOUTH DEVELOPMENT SPECIALIST, HOMEPORT OHIO
September 2014 - July 2015
Implemented an after school program for children at a community center located at the low-income housing site with newly emigrated families from Somalia.
Created science curriculum and performed activities for children under the age of 12.
Helped with homework, national test prep and encouraged a healthy diet and exercise.
RESEARCH ASSISTANT INTERN, THE PAST FOUNDATION
October 2014 - May 2015
Worked with a team of anthropologists to conduct 5 surveys, 3 interviews, 4 structured observations and 3 focus groups to provide data for program evaluation and grant funding for STEM educational programs, practices and methodologies.
Transcribed audio files from interviews and took digital notes of focus group discussions.
Worked with lead researchers by using Excel, Express Scribe and other software to provide qualitative and quantitative data analysis.
FISCAL ASSISTANT, CITY OF COLUMBUS
March 2014 - August 2014
Created and processed informal bids and purchase orders (POs) for the department through a system called Performance.
Monitored current contracts with companies, as well as sought out new offers for better rates.
Main contact for any equipment and software issues in the division, as well as ordering supplies and keeping track of inventory.
Handled the travel arrangements for the administrators of the department, as well as setup events for training courses.
CONSULTANT, NATIONWIDE INSURANCE
March 2013 - February 2014
During my time as a hired consultant, I worked 3 significant roles during my year at Nationwide Insurance in Columbus, Ohio.
Systems Analyst: Compiled and analyzed data between 2 systems; Clarity and Microsoft Access. Created weekly and monthly graphic reports, PowerPoint slides for strategy and portfolio meetings with AVPs and executives. Managed a data purge, backup and cleanup every two weeks.
Portfolio/Project Manager: Managed 3 specific portfolios within the IT sector. Attended monthly strategy meetings off-site for each area and created a presentation reflecting their status within the organization. Monitored budgets and kept track of all projects from start to completion.
Communications Manager: Used several different media outlets to project a positive image for entire portfolio management team. Utilized software such as SharePoint, Yammer and an internal television presentation for the whole organization. Created the team website by using SharePoint and HTML. Projected communications by using Yammer. Used templates to provide information for television presentations every week.
ESL INSTRUCTOR, BERLITZ CORPORATION
October 2012 - June 2014
Taught children between the ages of 6-13 and adults.
Held student records and profile cards after each session.
Designed the entire course curriculum while using Berlitz materials. Integrated technology into course curriculum.